🔥 Casino: The Eye in the Sky is Watching Us All | BeFront Magazine

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An 'eye-in-the-sky' at the Trump Taj-Mahal casino. Photo courtesy of Raul Something about gambling (probably the presence of large amounts of money).


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An 'eye-in-the-sky' at the Trump Taj-Mahal casino. Photo courtesy of Raul Something about gambling (probably the presence of large amounts of money).


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Many of us are fascinated and intrigued by what goes on behind the “eye in the sky”. In this exclusive interview, we get the.


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The "eye in the sky" is a typical means of casino security. Casino security refers to the measures that are taken at casinos to protect the establishment's.


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An 'eye-in-the-sky' at the Trump Taj-Mahal casino. Photo courtesy of Raul Something about gambling (probably the presence of large amounts of money).


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The "eye in the sky" is a typical means of casino security. Casino security refers to the measures that are taken at casinos to protect the establishment's.


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An 'eye-in-the-sky' at the Trump Taj-Mahal casino. Photo courtesy of Raul Something about gambling (probably the presence of large amounts of money).


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“eye in the sky”—who play a highly specialized, technical, and time-sensitive role, which is to monitor and evaluate the activities in the casino.


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Many of us are fascinated and intrigued by what goes on behind the “eye in the sky”. In this exclusive interview, we get the.


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Many of us are fascinated and intrigued by what goes on behind the “eye in the sky”. In this exclusive interview, we get the.


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Or the cages when people are cashing in their chips. There's lots of fixed cameras in the casino over the tables and stuff that you really can't move around. So most of the casino cameras or the stations are watching live footage all day every day. That just was never a prime focus. URComped: Okay, and I know a lot of the job is watching internal employees, but what are the kind of gambling scams or tricks you were taught to look out for? And so, that was really fun and they went quite a long ways. What are you really watching for with customers? URComped: Got it, and so was the person that would be reviewing footage, was that a set position or would you rotate from one day watching live action all day, and then one day a week you're doing review? Sort of a foot in the door kind of opportunity. You could see people being crazy, people being drunk. Somebody stealing someone's ticket that they cashed out real quick without them noticing. Probably one of the easiest ones I've ever done. Are they doing the things that they are supposed to be doing as employees of the casino and not giving away chips or trying to steal cash from themselves before it gets transferred into cash. And so I had been working at this other job for quite a while and had finished my degree in communications. There were always concerts going on or people were getting into fights. The casino was pretty much brand new. We'll do random audits of people in the cages, people in soft count, to see how many times they clear their hands. URComped: So the big focus for internal employees is just watching the people that are able to handle money? The background check for surveillance wasn't as difficult or thorough as expected URComped: When you started working there, what was the surveillance room like? But if security or management asks us to review that we certainly could probably pull up that footage for that individual if it was needed. So most of that detection work is probably done by the pit bosses who are familiar with the players that come in frequently and then they will let us know what to watch. SS: No, unfortunately we didn't really deal with comps. A game which coincidentally isn't allowed at most Tribal casinos. That kind of stuff doesn't really happen as much as movies would like to have you believe. SS: There is one dedicated space up there to watch recorded footage. It had only been open for maybe a year at the time of my employment. And sometimes that would get sent to surveillance, or it gets handled in some way to correct the rating. Those things are what happen most frequently that we end up having to deal with a lot of at the end of the day. We dealt with a lot more than just looking for con artist rings trying to scam the casino. That's why we watch soft count and hard count. The rest of the stations are always watching live footage. URComped: So I have heard this before that there are highlight tapes that get sent around. URComped: Is it true that employees that are working surveillance aren't allowed to hang out with or fraternize with other casino employees? I wanted to explore other opportunities so I looked into the casino marketing and all of that stuff that was going on with the tribal nation that was operating the casino. So we'll have a focus on the blackjack pits or the poker pits. We had a lot of crazy footage of people doing stupid things. So for me, I worked a night shift from 11 to 7, and saw some pretty crazy things happen there. Are they following protocol? It's a pretty average size room, I wouldn't say the room was incredibly large by any means. So there's just no room for that. It was nice to have a good laugh from time to time.{/INSERTKEYS}{/PARAGRAPH} You monitor certain parts of the casino, so nobody's watching every single camera at every single minute. Or we'll focus on the soft counts. Really it's a lot of people stealing from each other in the casino. Below is our interview that gives the reader a glimpse inside the fascinating and often funny world of casino surveillance. SS: Not while you're on duty, that's for sure. I mean were there just a million TVs, and flat screens? But yes, you're not really allowed to talk to anybody like that during your shift. Or, somebody stealing each other's purse, or somebody is getting into a fight. So they're pretty intense, and playing with those was really fun. I know sometimes there's been disputes with players that look at the rating, or ask their host about the rating after a trip, and they feel like they their average bet was way too low or they didn't get enough credit for time at the table. But there is a dedicated space to going back and reviewing anything that happened from the night before as well as the morning of. SS: So there are several TV's, but probably not the image that you're wanting to evoke of like the Vegas theme. Again, it's really hard to spot those things in real time regardless. She rotated positions daily like a roulette wheel. Also of course you can't forget the biggest threat, internal theft from our employees. There's always something to go look at that maybe that didn't get finished up on a certain shift. I mean, people don't always realize that we had cameras in the parking lot, so we could follow your car out on to the highway for a ways. I thought that maybe I could start in surveillance and eventually transition my way over to casino marketing. You can access those cameras at any time. There's just tons of TV's monitoring every casino camera. SS: Surprisingly no, it was very standard obligation practices. URComped: Is there a super extensive background check to work in surveillance? So the little path surrounding the outer parts of the casino where you can get your food are basically it, then you go back up. So you were still being photographed and have footage of you even after you've left the casino property. So even if it got slow during the 3 AM shift we would always have something to have a laugh about. Now is that something that you ever dealt with or heard about at your property? Or how's that broken down in surveillance? So did that happen at your property? Suzy worked at one of the larger tribal casinos in the Midwest. Every camera is rolling throughout the day non-stop. Now that's not to say that we hadn't before or wouldn't be doing that now. {PARAGRAPH}{INSERTKEYS}In this exclusive interview, we get the inside scoop on what goes on inside of casino surveillance and what happens in the day to day operations of casino surveillance. But nothing really extraordinarily different from any other job that you'd apply for. Auditing employees, putting eyes on certain parts of the casino. Because that's where a lot of the money's gonna leak out of. There's always crazy stuff going on. So every day you would be on a different station. URComped: So the time spent watching video, what was the percent breakdown of watching live surveillance footage versus watching recordings of previous footage? Maybe somebody had their purse stolen, we would go back and review the footage and try to find where they were at. If you want to be friends outside of work, I don't think that's ever been an issue. But when you were on the station that would go review footage, there's always the PTZ cameras that you can play with, and you can zoom in on people and zoom out on people. SS: Just know that you're always being recorded, and that some people may or may not actually store that in a video file. There are thousands and thousands of cameras in the casinos. We can go and look at any camera at any time, and if there's a note from security to look at a specific camera, we then can transition and look at that. There's one station dedicated to mostly reviewing footage depending on what it is, everyday. So you basically stay in your surveillance room, if you ever go out to get food or something in the casino because there's tons of restaurants, you aren't allowed to actually be on the casino floor at any time. I was interested because our state had just recently legalized gaming, and it was going to be a huge employer for the city in which we lived. URComped: So a lot of our players at URComped are getting comped, and those comps are based on people's average bet and length of time played. And there's different stations, and every day you rotate stations. But it's just too unwieldy to try and look at everything at once, so it's not as big as most people would probably expect. Then of course, we always had fun videoing customers or people in the casino that were just doing silly things. We watch the cages making sure that the people who are discounting chips or cash; they're clearing their hands after everything. But identifying cheaters or people like that wasn't typically what we did. So, again, that is kind of where a lot of the money would go more so than anybody getting tons of money from scamming the casino. SS: For the casino that I worked for, we always rotated. You go back and trace those footsteps and you follow exactly what happened and follow the perpetrator, the victim or whatever, throughout the casino and you write up reports and send them in to the police. You do have to take a drug test of course, and I'm sure they wouldn't hire known felons.